Privacy Policy
Effective date: October 8, 2025
Entity: Watts Home Services, L.L.C., doing business as Solar with Watts ("Solar with Watts," "we," "us," or "our").
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit solarwithwatts.com (the "Site"), interact with our ads and forms, or communicate with us by phone, email, text, or social media (collectively, the "Services"). If you do not agree with the terms, please do not use the Services.
1) Information We Collect
We may collect the following categories of personal information:
Identifiers & contact details: name, email address, phone number, city, ZIP/postal code, service address (if provided).
Commercial information: products/services requested, quotes, proposals, records of purchases or service history.
Usage & device data: IP address, cookie identifiers, page views, referring URLs, approximate location (city/region), browser and device type, session duration, and interactions with pages and forms.
Lead source & marketing data: ad campaign, referral partner, and form submission metadata.
Communications: details you share in calls, emails, texts, chat, or social media messages.
Job applicant data (if you apply): resume/CV and related information you submit.
We collect information (a) directly from you (e.g., web forms, phone calls, emails, texts, consultations); (b) automatically via cookies, pixels, analytics, and similar tools; and (c) from service providers, marketing partners, and publicly available sources.
2) Cookies, Pixels & Analytics
We and our partners use cookies, web beacons, pixels, SDKs, and similar technologies to: operate the Site, remember preferences, prevent fraud, measure traffic and performance, and personalize ads.
Analytics: We may use tools such as Google Analytics to understand Site usage and improve user experience.
Advertising: We may use advertising platforms (e.g., Google, Meta, and others) to deliver and measure ads and to create audience segments.
Your choices: You can set your browser to block or delete cookies. You can opt out of certain interest-based advertising via industry pages like optout.aboutads.info and optout.networkadvertising.org. Blocking cookies may impact Site functionality.
3) How We Use Personal Information
We use personal information to:
Provide, maintain, and improve the Services and our customer experience.
Respond to inquiries; provide quotes, proposals, scheduling, installation, warranties, and customer support.
Personalize content and advertising; measure and improve marketing campaigns.
Send transactional messages and—with your consent or as permitted by law—marketing communications (email/SMS).
Detect, prevent, and address security, fraud, or illegal activity.
Comply with legal obligations, enforce terms, and protect our rights and users.
4) How We Share Personal Information
We may disclose personal information to:
Service providers/contractors who process data on our behalf (e.g., hosting, analytics, form tools, CRM, financing partners, installation partners, payment processors, delivery and logistics, customer support).
Advertising & analytics partners that help deliver, personalize, and measure ads and Site performance.
Financing/manufacturing/installation partners in connection with proposals, credit decisions, fulfillment, warranty registration, rebates/incentives, interconnection, and similar services you request.
Affiliates and business transfers (e.g., merger, acquisition, asset sale).
Legal/Compliance: to comply with law, respond to lawful requests, or protect our rights, safety, and users.
We do not sell personal information for money. We may share certain online identifiers and usage data with advertising partners in ways that could be considered a “sale” or “sharing for cross‑context behavioral advertising” under California law. See Your Privacy Rights below for how to opt out.
5) Your Privacy Choices & Rights
Depending on your location, you may have rights over your personal information. California residents have rights under the CCPA/CPRA, including to know/access, correct, delete, opt out of sale/share, and to limit use of sensitive personal information. You can exercise these rights by contacting us (see Contact Us).
Opt-out of sale/share (ads): Use browser/device settings and the industry opt-outs above. You may also contact us to register your request.
Marketing communications: You can unsubscribe from marketing emails via the link in the email. For SMS, reply STOP to opt out; reply HELP for help. Message and data rates may apply.
Authorized agent: If you use an authorized agent, we may need proof of authorization and verification of your identity.
We will not discriminate against you for exercising privacy rights. Some Services may require certain data; deleting or limiting use may affect functionality or our ability to provide quotes or services.
6) Data Retention
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, protect our rights, and pursue legitimate business purposes. Retention periods vary based on the nature of the data and our business needs (e.g., tax, warranty, and regulatory requirements).
7) Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Children’s Privacy
Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
9) Do Not Track
Your browser may offer a “Do Not Track” signal. Our Services do not currently respond to such signals. We process opt-out preferences as required by applicable law and as described above.
10) Third‑Party Links & Sites
The Services may link to third‑party websites, apps, or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Effective date. Material changes will be highlighted or otherwise communicated as required by law.
12) Contact Us
Watts Home Services, L.L.C. dba Solar with Watts
Phone: (530) 431‑2972
Website: https://www.solarwithwatts.com
Email for privacy requests: privacy@solarwithwatts.com (or use the contact form on our Site)
If you have a disability and need this policy in an alternative format, please contact us.
State‑Specific Notices (California)
If you are a California resident, the following additional disclosures apply:
Categories collected: identifiers (name, contact details, online IDs), commercial information (quotes, purchases), internet/network activity (browsing, interactions), geolocation (approximate), inferences (preferences), and audio/visual data from customer support (if calls are recorded with notice).
Sources: you, your devices, service providers, partners, and publicly available sources.
Business purposes: as described in How We Use Personal Information.
Disclosures: to service providers/contractors, partners, and others as described in How We Share Personal Information.
Sensitive PI: we do not seek to collect sensitive personal information; if provided for a specific purpose (e.g., financing), we use it only as necessary for that purpose.
To make a CCPA/CPRA request, email privacy@solarwithwatts.com with “Privacy Request” in the subject line or use our contact form. We will verify your identity to a reasonable degree before fulfilling your request.
This document is provided for general informational purposes and does not constitute legal advice. Consider consulting counsel to tailor this policy to your specific tools (e.g., Squarespace, Google Analytics, Meta Pixel), consent banners, financing partners, and data flows.
